Privacy Policy

1. introduction

In the following, we provide information about the processing of personal data when using

– our website www.ferienland-cochem.de

– our profiles in social media.

Personal data is any data that can be related to a specific natural person, e.g. their name or IP address.

1.1 Contact details

The responsible party pursuant to Art. 4 (7) EU General Data Protection Regulation (DSGVO) is Tourist-Information Ferienland Cochem, Endertplatz 1, 56812 Cochem, Germany, e-mail: info@ferienland-cochem.de. We are legally represented by town mayor Walter Schmitz.

Our data protection officer can be contacted via heyData GmbH, Schützenstraße 5, 10117 Berlin, www.heydata.eu, e-mail: datenschutz@heydata.eu.

1.2 Scope of data processing, processing purposes and legal basis

The scope of data processing, processing purposes and legal bases are explained in detail below. In principle, the following come into consideration as the legal basis for data processing:

– Art. 6 para. 1 p. 1 it. a DSGVO serves as our legal basis for processing operations for which we obtain consent.

– Art. 6 para. 1 p. 1 lit. b DSGVO is the legal basis insofar as the processing of personal data is necessary for the performance of a contract, e.g. if a site visitor purchases a product from us or we perform a service for him. This legal basis also applies to processing that is necessary for pre-contractual measures, for example in the case of enquiries about our products or services.

– Art. 6 (1) sentence 1 lit. c DSGVO applies if we fulfil a legal obligation by processing personal data, as may be the case in tax law, for example.

– Art. 6 para. 1 p. 1 lit. f DSGVO serves as the legal basis if we can invoke legitimate interests to process personal data, e.g. for cookies that are necessary for the technical operation of our website.

1.3 Data processing outside the EEA

Insofar as we transfer data to service providers or other third parties outside the EEA, adequacy decisions of the EU Commission pursuant to Art. 45 para. 3 DSGVO guarantee the security of the data during the transfer, insofar as these exist, as is the case, for example, for the UK, Canada and Israel.

If no adequacy decision exists (e.g. for the USA), the legal basis for the data transfer is usually, i.e. unless we indicate otherwise, standard contractual clauses. These are a set of rules adopted by the EU Commission and are part of the contract with the respective third party. According to Art. 46 (2) (b) of the GDPR, they guarantee the security of the data transfer. Many of the providers have given contractual guarantees that protect the data beyond the standard contractual clauses. These are, for example, guarantees regarding the encryption of the data or regarding an obligation of the third party to inform data subjects if law enforcement bodies want to access data.

1.4 Storage period

Unless expressly stated in this data protection declaration, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and the deletion does not conflict with any statutory retention obligations. If the data is not deleted because it is required for other and legally permissible purposes, its processing is restricted, i.e. the data is blocked and not processed for other purposes. This applies, for example, to data that we must retain for reasons of commercial or tax law.

1.5 Rights of the data subjects

Data subjects have the following rights vis-à-vis us with regard to the personal data concerning them:

– Right to information,

– Right to correction or deletion,

– right to restriction of processing,

– right to object to processing,

– right to data portability,

– Right to revoke consent given at any time.

Data subjects also have the right to complain to a data protection supervisory authority about the processing of their personal data. Contact details of the data protection supervisory authorities are available at https://www.bfdi.bund.de/DE/Service/Anschriften/Laender/Laender-node.html.

1.6 Obligation to provide data

Within the scope of a business relationship or other relationship, customers, interested parties or third parties only have to provide us with those personal data that are necessary for the establishment, implementation and termination of the business relationship or for the other relationship or which we are legally obliged to collect. Without this data, we will usually have to refuse to conclude a contract or provide a service or will no longer be able to perform an existing contract or other relationship.

Mandatory data is marked as such.

1.7 No automatic decision-making in individual cases

For the establishment and implementation of a business relationship or other relationship, we generally do not use fully automated decision-making pursuant to Article 22 DSGVO. Should we use such procedures in individual cases, we will inform you of this separately if this is required by law.

1.8 Contacting us

When contacting us, e.g. by e-mail or telephone, the data provided to us (e.g. names and e-mail addresses) will be stored by us in order to answer questions. The legal basis for the processing is our legitimate interest (Art. 6 para. 1 p. 1 lit. f DSGVO) in answering enquiries directed to us. We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are statutory retention obligations.

1.9 Customer surveys

From time to time we conduct customer surveys to get to know our customers and their wishes better. In doing so, we collect the data requested in each case. It is our legitimate interest to get to know our customers and their wishes better, so that the legal basis for the associated data processing is Art. 6 para. 1 p. 1 lit f DSGVO. We delete the data once the results of the surveys have been evaluated.

  1. newsletter

We reserve the right to inform customers who have already used services from us or purchased goods about our offers from time to time by e-mail or other electronic means, if they have not objected to this. The legal basis for this data processing is Art. 6 para. 1 p. 1 lit. f DSGVO. Our legitimate interest lies in direct advertising (recital 47 DSGVO). Customers can object to the use of their email address for advertising purposes at any time without incurring additional costs, for example via the link at the end of each email or by emailing our above-mentioned email address.

We use a tool from our Nextshop CMS, which is made available to us by our internet agency… The provider processes content, usage, meta/communication data and contact data in the process.

  1. data processing on our website

3.1 Note for website visitors from Germany

Our website stores information in the terminal equipment of website visitors (e.g. cookies) or accesses information that is already stored in the terminal equipment (e.g. IP addresses). What information this is in detail can be found in the following sections.

This storage and access takes place on the basis of the following provisions:

– Insofar as this storage or access is absolutely necessary for us to provide the service of our website expressly requested by website visitors (e.g. to carry out a chatbot used by the website visitor or to ensure the IT security of our website), it is carried out on the basis of Section 25 (2) No. 2 TTDSG.

– Otherwise, this storage or access takes place on the basis of the website visitor’s consent (§ 25 para. 1 TTDSG).

Downstream data processing is carried out in accordance with the following sections and on the basis of the provisions of the DSGVO.

3.2 Informational use of the website

During the informational use of the website, i.e. when site visitors do not separately transmit information to us, we collect the personal data that the browser transmits to our server in order to ensure the stability and security of our website. This is our legitimate interest, so the legal basis is Art. 6 para. 1 p. 1 lit. f DSGVO.

These data are:

– IP address

– Date and time of the request

– Time zone difference to Greenwich Mean Time (GMT)

– Content of the request (specific page)

– Access status/HTTP status code

– Amount of data transferred in each case

– Website from which the request came

– browser

– Operating system and its interface

– language and version of the browser software.

This data is also stored in log files. They are deleted when their storage is no longer necessary, at the latest after 14 days.

3.3 Web hosting and provision of the website

When contact is made via the contact form on our website, we store the data requested there and the content of the message.

The legal basis for the processing is our legitimate interest in answering enquiries directed to us. The legal basis for the processing is therefore Art. 6 para. 1 p. 1 lit. f DSGVO.

We delete the data accruing in this context after storage is no longer necessary or restrict processing if there are statutory retention obligations.

3.4 Contact form

When contact is made via the contact form on our website, we store the data requested there and the content of the message.

The legal basis for the processing is our legitimate interest in answering enquiries directed to us. The legal basis for the processing is therefore Art. 6 para. 1 p. 1 lit. f DSGVO.

We delete the data accruing in this context after storage is no longer necessary or restrict processing if there are statutory retention obligations.

Verwendete Cookies

Nachfolgend finden Sie eine Übersicht über die von uns eingesetzten Cookies. Sie können die Nutzung jederzeit durch anklicken aktivieren oder deaktivieren.

3.5 Job advertisements

We publish vacancies that are available in our company on our website, on pages linked to the website or on third-party websites.

The data provided as part of the application is processed for the purpose of carrying out the application process. Insofar as this is necessary for our decision to establish an employment relationship, the legal basis is Art. 88 (1) DSGVO in conjunction with Section 26 (1) BDSG. We have marked the data required to carry out the application process accordingly or refer to them. If applicants do not provide this data, we cannot process the application.

Further data is voluntary and not required for an application. If applicants provide further information, this is based on their consent (Art. 6 para. 1 p. 1 lit. a DSGVO).

We ask applicants to refrain from providing information on political opinions, religious beliefs and similar sensitive data in their CV and cover letter. They are not required for an application. If applicants nevertheless provide such information, we cannot prevent their processing as part of the processing of the CV or covering letter. Their processing is then also based on the applicants’ consent (Art. 9(2)(a) DSGVO).

Finally, we process the applicants’ data for further application procedures if they have given us their consent to do so. In this case, the legal basis is Art. 6 para. 1 p. 1 lit. a DSGVO.

We pass on the applicants’ data to the responsible employees in the HR department, to our order processors in the area of recruiting and to the employees otherwise involved in the application process.

If we enter into an employment relationship with the applicant following the application process, we delete the data only after the employment relationship has ended. Otherwise, we delete the data no later than six months after rejecting an applicant.

If applicants have given us their consent to also use their data for further application procedures, we will not delete their data until one year after receipt of the application.

3.6 Bookings

When guests make bookings through us, we process the following data: Salutation, first name, last name, street, house number, postcode, town, e-mail address, telephone number, company name if applicable. The data is processed to fulfil the accommodation contract arranged for the guest (Art. 6 para. 1 p. 1 lit. b DGSVO).

The booking is made using Deskline. Further information on this under 3.7.5.

3.7 Third-party providers

3.7.1 YouTube videos

We use YouTube videos for videos on the website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA.

The legal basis of the processing is Art. 6 para. 1 p. 1 lit. a DSGVO. The processing is based on consent. Data subjects can revoke their consent at any time by contacting us, for example, using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation.

The legal basis for transfers to a country outside the EEA is consent.

Further information is available in the provider’s privacy policy at https://policies.google.com/privacy.

3.7.2 Facebook Like Button

We use Facebook Like Button for sharing interests on social media. The provider is Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA.

The legal basis of the processing is Art. 6 para. 1 p. 1 lit. a DSGVO. The processing is based on consent. Data subjects can revoke their consent at any time by contacting us, for example, using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation.

The legal basis for the transfer to a country outside the EEA is consent.

The data will be deleted when the purpose of its collection has ceased to apply and there is no obligation to retain it. Further information is available in the provider’s privacy policy at https://www.facebook.com/policy.php.

3.7.3. wordpress.com

We use wordpress.com to create websites. The provider is Aut O’Mattic A8C Ireland Ltd, 25 Herbert Pl, Dublin, D02 AY86, Ireland. The provider processes contact data (e.g. email addresses, telephone numbers), meta/communication data (e.g. device information, IP addresses) and master data (e.g. names, addresses) in the USA.

The legal basis of the processing is Art. 6 para. 1 p. 1 lit. f DSGVO. We have a legitimate interest in setting up and maintaining a website and thus presenting ourselves to the outside world.

The legal basis for the transfer to a country outside the EEA is standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses adopted in accordance with the review procedure under Article 93(2) of the GDPR (Article 46(2)(c) of the GDPR), which we have agreed with the provider.

The data will be deleted when the purpose of its collection has ceased to apply and there is no obligation to retain it. Further information can be found in the provider’s privacy policy at https://automattic.com/de/privacy/.

3.7.4 Google Analytics

We use Google Analytics for analysis. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Dublin, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA.

The legal basis of the processing is Art. 6 para. 1 p. 1 lit. a DSGVO. The processing is based on consent. Data subjects can revoke their consent at any time by contacting us, for example, using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation.

The legal basis of the transfer to a country outside the EEA is standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses adopted in accordance with the review procedure under Article 93(2) of the GDPR (Article 46(2)(c) of the GDPR), which we have agreed with the provider.

The data will be deleted when the purpose of its collection has ceased to apply and there is no obligation to retain it. Further information can be found in the provider’s privacy policy at https://policies.google.com/privacy?hl=de.

3.7.5 Deskline

We use Deskline for the management of bookings. The provider is feratel media technologies AG, Maria-Theresien-Straße 8, 6020 Innsbruck, Austria. The provider processes contact data (e.g. email addresses, telephone numbers), meta/communication data (e.g. device information, IP addresses), master data (e.g. names, addresses) and booking information (hotel booked, length of stay) in the EU.

The data processing is carried out to fulfil the accommodation contract arranged for the guest (Art. 6 para. 1 p. 1 lit. b DGSVO).

The data will be deleted when the purpose for which it was collected no longer applies and there is no obligation to retain it.

  1. data processing on social media platforms

We are represented on social media networks in order to present our organisation and our services there. The operators of these networks regularly process data of their users for advertising purposes. Among other things, they create user profiles from their online behaviour, which are used, for example, to show advertisements on the pages of the networks and elsewhere on the Internet that correspond to the interests of the users. For this purpose, the operators of the networks store information on user behaviour in cookies on the users’ computers. Furthermore, it cannot be ruled out that the operators merge this information with other data. Users can obtain further information and instructions on how to object to processing by the site operators in the data protection declarations of the respective operators listed below. It is also possible that the operators or their servers are located in non-EU countries, so that they process data there. This may result in risks for users, e.g. because it is more difficult to enforce their rights or because government agencies have access to the data.

When users of the networks contact us via our profiles, we process the data provided to us in order to respond to the enquiries. This is our legitimate interest, so that the legal basis is Art. 6 para. 1 p. 1 lit. f DSGVO.

4.1 Facebook

We maintain a profile on Facebook. The operator is Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://www.facebook.com/policy.php. One way to object to data processing is via settings for advertisements: https://www.facebook.com/settings?tab=ads.

We are jointly responsible for processing the data of visitors to our profile on the basis of an agreement within the meaning of Art. 26 DSGVO with Facebook. Facebook explains exactly what data is processed at https://www.facebook.com/legal/terms/information_about_page_insights_data. Data subjects can exercise their rights both against us and against Facebook. However, according to our agreement with Facebook, we are obliged to forward requests to Facebook. Data subjects will therefore receive a quicker response if they contact Facebook directly.

4.2 Instagram

We maintain a profile on Instagram. The operator is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://help.instagram.com/519522125107875.

  1. changes to this privacy policy

We reserve the right to change this privacy policy with effect for the future. A current version is always available here.

  1. questions and comments

If you have any questions or comments regarding this privacy policy, please contact us using the details above.